Refund & Return Policy
At Winderox, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, items must be:
• Unused and in original condition
• In original packaging
• Accompanied by proof of purchase
We cannot accept items that show signs of use or damage not related to shipping.
How to Start a Return
Please contact support@winderox.com within 30 days of delivery.
Our team will provide return instructions and a return label if applicable.
Items must not be sent back without prior approval.
Return Shipping
We provide free return shipping for approved returns.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We may request photos to verify the issue. Once confirmed, we will offer a replacement or refund at no additional cost.
Refunds
Once we receive and inspect the returned item, your refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
To exchange an item, please initiate a return and place a new order for the desired product. Our support team will assist if needed.
Order Cancellations
Orders may be canceled or modified within 24 hours of placement. After this period, the order may already be in processing.
Need Help?
For any return or refund questions, contact:
support@winderox.com